FAQ: Frequently Asked Questions
Q: Do you offer same-day appointments?
A: Yes! Most services can be completed the same day you schedule. Call your nearest location for availability.
Q: How long does a Virginia State Inspection take?
A: Typically 30 minutes to one hour. If repairs are needed, we'll provide an estimate before proceeding.
Q: Do you service hybrid and electric vehicles?
A: Yes! Our Moseley location specializes in hybrid and EV service, including high-voltage battery maintenance, inverter service, and regenerative brake repair. North and South Chesterfield also service these vehicles.
Q: What tire brands do you carry?
A: We carry all major brands of tires, featuring Michelin.
Q: Do you offer fleet services?
A: Yes! Our South Chesterfield location is our fleet service headquarters. We offer priority scheduling, Digital Vehicle Inspections, and consolidated billing through CB Charge. North Chesterfield and Moseley can also handle these accounts.
Q: What payment options do you accept?
A: We accept cash, credit cards, Synchrony Car Care credit, and CB Charge for fleet accounts.
Q: Do you offer warranties on your work?
A: Yes! We stand behind our work with warranty coverage on parts and labor. Ask your service advisor for specific warranty details for your service.
Q: What if I'm not satisfied with my service?
A: Your satisfaction is our priority. If you have any concerns about your service, please speak with your service advisor or shop manager immediately. We're committed to making it right.
Q: Can I wait for my service?
A: Yes! All three locations have comfortable waiting areas. Many services are completed while you wait.
Q: How often should I change my oil?
A: For most vehicles, we recommend oil changes every 3,000-5,000 miles for conventional oil. Synthetic oil can last 5,000-7,500 miles. Hybrid vehicles with internal combustion engines should follow a 5,000-7,500 mile interval. Check your owner's manual for manufacturer-specific recommendations.
Q: When should I replace my tires?
A: Replace tires when tread depth reaches 2/32" or if you notice uneven wear, bulges, or sidewall damage. Most tires last between 40,000 and 60,000 miles, depending on driving habits and maintenance. We recommend checking tire condition at every oil change.
Q: What should I do to prepare my car for winter in Virginia?
A: Check tire tread depth and pressure (cold weather reduces pressure), test your battery (cold reduces capacity), ensure antifreeze levels are adequate, replace worn wiper blades, and check that your heating system works properly. Schedule a pre-winter inspection for peace of mind.
Q: How do I know if I need an alignment?
A: Common signs include: vehicle pulling to one side, uneven tire wear, steering wheel off-center when driving straight, or steering wheel vibration. We recommend alignment checks after hitting potholes, curbs, or whenever you install new tires.
Q: What's included in your multi-point inspection?
A: Every oil change includes a complimentary digital multi-point inspection where we check all fluids, belts, hoses, brakes, tires, lights, and other critical components. This digital inspection can be texted or emailed for your convenience.
Q: What is included in a Virginia State Inspection? –
Click to learn more about VA Inspections.
Q: Do you offer towing services?
A: Yes, we have partnered with several local towing companies whom we regularly refer to customers. Our Loyalty program Pit Crew Rewards also offers complimentary towing, included in the program.
Q: Why do I sneeze so much in my vehicle?
A: Vehicle heating and air conditioning systems become dirty over time, collecting dust and dander, and can even hold harmful bacteria. We offer a cleaning service that will help reduce allergens and refresh the air in your vehicle.
Q: What is the correct tire pressure or PSI (pressure per square inch) for my vehicle?
Keeping the correct tire pressure is critical for your safety and the best performance of your vehicle, including gas mileage. Tire pressure will vary depending on your tires, the make and model of your vehicle. Our tire experts will inspect and check your pressure at every visit and let you know what your number should be.
Q. What should I do to prepare my vehicle for Spring and Summer?
A: Check tire tread depth and pressure, test your battery (cold reduces capacity), and your battery may be low after harsh winter. Ensure antifreeze levels are adequate, replace worn wiper blades, and check that your cooling system works properly. Clean your air conditioning system to reduce allergens and replace air filters. Schedule a pre-roadtrip inspection for peace of mind.
Q. What do I get with Titan Rewards?
A: Get $25 in Rewards when you refer a friend. Earn Rewards Dollars with every paid service. Receive personalized maintenance reminders. Donate your Rewards Dollars to local charities. 24-hour nationwide roadside assistance is included. Check your balance here.