Privacy Policy
Effective Date: 1/1/2026
Last Updated: 1/1/2026
Introduction
Welcome to Titan Auto & Tire. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at titanautotire.com or use our services.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
Information We Collect
Information You Provide Directly
When you contact us by phone, visit our locations, or use our services, we may collect:
- Your name
- Phone number
- Email address
- Vehicle information (make, model, year, VIN)
- Service history and preferences
Information Collected Through Third-Party Services
Appointment Scheduling: When you schedule an appointment online, your information is collected and processed by AutoOps, our third-party scheduling platform. Please review AutoOps' privacy policy at www.autoops.com/privacy-policy for information about how they handle your data.
Tire Shopping: When you shop for tires online through our website, your information is collected and processed by Tire Tutor, our tire search module provider. Please review Tire Tutor's privacy policy at www.tiretutor.ai/privacy-policy for information about how they handle your data.
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar tracking technologies, including:
- Your IP address
- Browser type and version
- Device information
- Pages you visit on our site
- Time and date of your visit
- Referring website
We use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies to collect information about your use of our site. You can learn more about how Google uses data at https://policies.google.com/technologies/partner-sites.
How We Use Your Information
We use the information we collect to:
- Schedule and confirm service appointments
- Provide automotive repair and maintenance services
- Send service reminders and follow-up communications
- Process payments for services rendered
- Administer our Titan Rewards Program
- Respond to your questions and requests
- Improve our website and services
- Comply with legal obligations
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information with:
Service Providers: We work with trusted third-party service providers who assist us in operating our website and providing services, including:
- AutoOps (appointment scheduling)
- Tire Tutor (tire search and shopping)
- Google Analytics (website analytics)
These service providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Payment Processing: When you choose to use financing options such as the Synchrony Car Care™ credit card or CB Charge fleet accounts, you will be directed to those third-party websites. We do not collect or store your payment card information directly. Please review the privacy policies of Synchrony and CB Charge for information about how they handle your financial data.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: If Titan Auto & Tire is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have been placed. However, if you disable cookies, some features of our website may not function properly.
Google Analytics
We use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect information anonymously and report website trends. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
Social Media
Our website includes links to our social media pages (Facebook, Instagram, and LinkedIn). When you visit these pages, you are subject to the privacy policies of those platforms. We do not control and are not responsible for the privacy practices of social media companies.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Your Rights and Choices
You have the right to:
- Access your personal information we hold
- Update or correct inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of receiving promotional communications from us
- Disable cookies through your browser settings
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Material changes to this policy will be communicated by posting a notice on our website or by other appropriate means.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Titan Auto & Tire
By Phone:
- North Chesterfield: (804) 275-4040
- South Chesterfield: (804) 524-9115
- Moseley: (804) 739-9323
By Mail:
- North Chesterfield: 6000 Blest Lane, North Chesterfield, VA 23237
- South Chesterfield: 16429 US-1, South Chesterfield, VA 23834
- Moseley: 17211 Hull Street Road, Moseley, VA 23120
Governing Law
This Privacy Policy is governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.